Privacy Policy

This privacy policy explains how Calli & Co ("we") collect, use, and protect any personal information you provide when visiting our website.

We are dedicated to safeguarding your privacy and ensuring your personal information is secure. This document, together with our terms of use at www.calliandco.co.uk, outlines how we handle your data, the reasons for collecting it, how it may be shared, and your rights regarding your personal information.

By using Calli & Co’s website at www.calliandco.co.uk, you confirm your agreement with the practices outlined in this policy. Updates may be made to this policy over time, so we recommend checking it regularly to stay informed.

Information We Collect

We may collect the following information when you interact with our website or services:

Personal Information Provided by You:

  • Contact details, such as your name, email address, phone number, billing and delivery addresses.

  • Information shared when placing an order, subscribing to our newsletter, or contacting us directly.

Automatically Collected Data:

  • Technical details such as your IP address, browser type, device model, and operating system.

  • Website usage data, including page visits, interaction information, and referral sources.

  • Cookie data if you consent to their use. For more details, see ‘How We Use Cookies’ below.

How We Use Your Information

We process your data to:

  • Fulfil orders and provide services.

  • Manage and improve our website.

  • Send newsletters and promotional offers (with your consent).

  • Meet legal and regulatory obligations.

The lawful bases for processing your data include:

  • Consent: You have provided clear consent for specific uses.

  • Contractual necessity: To fulfil your orders or provide requested services.

  • Legal compliance: To adhere to legal requirements.

  • Legitimate interests: To enhance our services while respecting your rights.

Sharing Your Data

We do not sell your personal information. However, your data may be shared with trusted partners to:

  • Process and deliver orders.

  • Send marketing communications (if you’ve agreed).

  • Provide personalised advertising.

These partners include:

  • Google, Facebook (Meta) & Instagram: For advertising.

  • Mailchimp & Klaviyo: For email campaigns.

  • Postal and courier services: Such as Royal Mail and DHL.

  • Payment providers: Including Stripe, PayPal, Apple Pay, Google Pay, and Klarna.

You can opt out of data sharing by contacting us at hello@calliandco.co.uk.

Your Rights

Under UK data protection laws, you have the right to:

  • Access: Request a copy of the data we hold about you.

  • Rectify: Correct inaccurate information.

  • Erase: Ask us to delete your data.

  • Restrict Processing: Limit how your data is used.

  • Data Portability: Transfer your data to another provider.

  • Object: Withdraw consent for marketing or other uses.

To exercise your rights, contact us at hello@calliandco.co.uk.

Security Measures

We take appropriate steps to ensure your data is secure. Payments are handled through trusted providers such as Stripe, PayPal, Apple Pay, Klarna, and Google Pay, all of which comply with industry security standards.

Links to Other Sites

Our website may contain links to external websites. Once you leave our site, we cannot guarantee the security or privacy of your data on those sites. Please review their privacy policies.

Cookies

Cookies enhance your experience on our website by storing small amounts of data on your device. With your consent, they allow us to provide personalised content and analyse site performance. You can manage cookies through your browser settings. Learn more at www.aboutcookies.org.