Terms & Conditions

Welcome to Calli & Co. By accessing or using our website at www.calliandco.co.uk, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please do not use our website.

General Information

These Terms and Conditions govern your use of our website and the purchase of any goods from Calli & Co.

  • The website is operated by Calli & Co (“we”, “our”, “us”).

  • Our contact email is hello@calliandco.co.uk.

Ordering

  1. Placing an Order:

    • By placing an order, you confirm that all details provided are accurate and complete.

    • Orders are subject to acceptance and availability. If items are unavailable, we will notify you as soon as possible.

  2. Payment:

    • Payment must be made at the time of ordering via our secure checkout using accepted payment methods such as PayPal, Stripe, Apple Pay, Google Pay, or Klarna.

  3. Order Confirmation:

    • Once an order is placed, you will receive an email confirming receipt. This does not constitute acceptance of your order. Acceptance occurs when your items are dispatched.

Pricing and Products

  1. Prices:

    • All prices are listed in GBP and include VAT (where applicable).

    • Delivery costs are not included and will be calculated at checkout.

  2. Product Descriptions:

    • We make every effort to ensure our product descriptions and images are accurate. However, slight variations may occur due to manufacturing or display settings.

Delivery

  1. Shipping:

    • We aim to dispatch orders within 1-3 working days, excluding weekends and bank holidays. Delivery times may vary depending on your location.

  2. Responsibility:

    • Once dispatched, ownership and risk of the products transfer to you.

  3. Delays:

    • We are not liable for delays caused by courier services or unforeseen circumstances.

Returns and Refunds

  1. Eligibility:

    • Returns are accepted within 14 days of receipt for unused, undamaged items in their original packaging.

  2. Process:

    • To initiate a return, email hello@calliandco.co.uk with your order number and reason for return. Return postage costs are the responsibility of the customer unless the item is faulty.

  3. Refunds:

    • Refunds will be processed within 7 days of receiving the returned item. Original delivery costs are non-refundable.

Intellectual Property

  1. All content on this website, including text, images, and design, is the property of Calli & Co and is protected by copyright laws.

  2. You may not reproduce, distribute, or use any content without prior written consent.

Limitation of Liability

  1. We are not responsible for any indirect, incidental, or consequential losses arising from the use of our website or products.

  2. Nothing in these terms excludes liability for death or personal injury caused by negligence.

Changes to Terms and Conditions

We reserve the right to update these terms at any time. Changes will be effective upon posting to our website. Continued use of our site signifies acceptance of the revised terms.

For questions or concerns, please contact us at hello@calliandco.co.uk.