Refund policy

Calli & Co - Return and Refund Policy

At Calli & Co, customer satisfaction is our top priority. We want you to be happy with your purchase, and we’re here to help if something isn’t quite right.

Faulty Items or Errors

If you receive an item that is damaged or faulty, or if there is a mistake with the personalisation (e.g., spelling error), please contact us as soon as possible. We will arrange for a full refund or a replacement at no extra cost to you, and we will cover the return postage.

Change of Mind

If you simply change your mind or don’t absolutely love the item, we do accept returns. In this case, the item must be returned in its original condition and unused within 14 days of receiving your order. Please note that personalised items (such as notebooks with your custom name or message) are non-refundable unless there is an error on our part.

  • Return Postage: If you are returning an item because you’ve changed your mind, the postage costs will be covered by the customer.

How to Return an Item

  1. Get in Touch First: Please reach out to us at [email address/contact form link] to let us know the issue. We’ll guide you through the return process and ensure it’s as smooth as possible.
  2. Return the Item: Once we've agreed on the return, you can send the item back to us at the following address:
    Calli & Co. 21 Farnborough Road, Bolton, Lancs, BL1 7HJ
  3. Refund Processing: Once we receive the returned item, we will process your refund or replacement within 5-7 business days.

Customer Service

Our goal is to make sure you’re happy with your purchase. If you have any concerns or questions about your order, please get in touch — we’ll always do our best to resolve any issues quickly and to your satisfaction.

Exclusions

  • We cannot accept returns for items that have been used or are no longer in their original condition.
  • Personalised or custom-made products, unless faulty or incorrect.

Contact Us

For any questions or concerns about returns or refunds, please don’t hesitate to get in touch via email: hello@calliandco.co.uk. We’re here to help!